Applicaiton Support Engineer

Pune, Maharashtra, India

• Category: Software Engineering

Description

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The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role purpose

Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions.

Role Responsibilities:

• Providing application support across a number of applications in the Apex group.
• Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue
• Working as part of a global team to provide technical support to core line of business applications
• Liaising with business, vendors and software development team regarding application support tickets
• Supporting project related tasks, such as application upgrades.
• Supporting the patch management process, which includes bringing through change management to Test and Production environments
• Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses

Skills Required:

• Experience with various applications: funds administration, ERPs and other
• Experience supporting core line of business applications.
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies
• Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel
• Experience with Microsoft technologies such as IIS, SQL and .NET
• Experience with Azure desirable
• Experience of working with service desk tools such as Service Now
• Strong verbal and written communication skills and ability to present in a clear and concise manner
• Excellent time management and decision-making skills
• Strong problem solving, troubleshooting and analytical skills are essential
• Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers
• Multi-tasking – can manage several concurrent projects/tasks and prioritise demands
• Familiarity with GDPR and data security

Qualifications:

• Batchelor Degree Level education or equivalent qualifications/work experience
• ITIL qualification is a plus

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• Working with a strong and dynamic team
• Training and development opportunities
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Company

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APEX

Apex offers comprehensive professional and field services to assess, prevent and cure environmental issues related to water, ground, facilities and air quality.  Blending superb technical skills with creativity and business savvy, we focus on how to reduce or eliminate environmental risks and liabilities economically and expediently.

Our Mission

Apex provides high quality, cost effective business solutions to environmental, health and safety issues. We know that in order to be successful, we must serve our clients better than anyone else.

To do this, we will:

• Attract, motivate, and retain the best people in the business
• Empower our people to act, unencumbered by bureaucracy
• Foster a healthy, open, and safe working environment
• Continually strive to improve both our quality and our cost effectiveness through innovation and creative management
• Maintain an energy level and excitement about our work

... to better serve our clients.